Engage Stirling is now live and will place democracy in the hands of citizens and visitors at the click of a button with access to surveys, consultations, engagement projects and e-petitions all in one place.
The platform has opened with a survey to gauge customer experience of the Contact Centre service - 01786 404040 - one of the Council’s key functions.
The simple click-through questionnaire aims to capture how satisfied citizens and visitors are with the service they receive when making contact with the Council via telephone and responses will be used to improve service delivery to further meet customer expectations.
Stirling Council Leader, Cllr Scott Farmer, said: “Consultation and engagement is a corner stone of the democratic process and Engage Stirling gives us an easy to use, flexible tool for doing that online.
“More and more projects will be uploaded in the coming months and I’m excited to see how the public responds to this new method of engagement.”
Engage Stirling has similar functionality to popular social media platforms and allows residents to vote, comment or engage with new proposals.
The platform works best in Google Chrome or Firefox.
Users will land on the home page which will display all ongoing projects, consultations and surveys. From there, it’s a simple click-through process to engage with any and all live projects.
The Contact Centre Survey will be live until 4 January, 2021 and will be followed closely by the launch of e-petitions, and the Council’s Climate and Nature Emergency plan, which is being finalised and due to go out for public feedback in the coming weeks.
Crucial Insight
New consultations will be promoted on the Council’s Facebook and Twitter pages.
Cllr Farmer added: “Engage Stirling puts democracy into the hands of residents at the touch of a button, and it’s another landmark on our digital transformation journey.
“Social media responses show there is an appetite for this type of platform, where residents can comment and give feedback on Council proposals. Engage Stirling allows us to formally capture that crucial insight from the people we are accountable to and use it to drive service change.”